
So, I bought a small oven from Saturn last saturday while I was in Berlin with my family. The reason for this being that with my family, there was a car in the vicinity, so that the oven would actually get home to me without too much pain.
Once back home, I discovered that the idiot who packaged the demonstration oven I bought (they had no other left of that model...) had forgotten to pack the baking tin and the oven grating that were supposed to come along. No problem, I thought, I'll just call them and have them mail it to me.
Today, once the weekends were over, I got around to calling. Not only won't they send me the stuff without any fuzz - they claim to be complete incapable of sending such large items by mail, and ask me to go to Berlin to pick it upp. This is a trip that would take me over 6 hours on a train, and would cost more than €40. After arguing for quite a while with the complete moron over at Saturn, I gave up and googled the manufacturer.
One phone call and €8 later, replacement parts are underway as I write.